This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security

• License: Demo
• Language: English, German
• Release: 2005-01-10
• Size: 45 Mb
• Cost: Free

This Service Level Agreement (SLA) can be used as best practice guidance to facilitate internal IT service provision and level set expectations specific to ITIL based service support and delivery processes. This template is one of many rapid deployment deliverables available in the more comprehensive IT Service Management (ITSM) Toolkit that can be leveraged by IT professionals interested in standard, tactical deployment of robust IT services.

• License: Demo
• Language: English
• Release: 2005-07-08
• Size: 2 Mb
• Cost: 129.00 $

The ITSM Excellerator provides tactical tools and deliverables to help accelerate ITIL based service support & delivery assessments, measurement activities and improvement initiatives. The ITSM Excellerator adds immediate value to IT organizations by providing pre-built best practice materials that assist technology professionals with rapid process improvement, increasing service quality and reducing technology costs.

• License: Commercial
• Language: English
• Release: 2006-01-15
• Size: 2 Mb
• Cost: 149.00 $

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals; these ITIL based tools include essential support materials, templates and guidance to fine tune any ITIL focused organization. Obtain specific guidance for implementation including base-level service and pricing examples for IT products, process roles & responsibilities, goals & objectives, requirements, measurements and more...

• License: Commercial
• Language: English
• Release: 2006-01-15
• Size: 2 Mb
• Cost: 149.00 $

The ProcessWorx CMDB provides a foundation for IT organizations to improve their core operational processes. By establishing a standard, centralized information repository through a Configuration Management Database (CMDB), IT organizations can establish higher levels of service delivery, support and increase customer satisfaction.

• License: Commercial
• Language: English
• Release: 2006-05-31
• Size: 39 Mb
• Cost: 149.00 $

SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level.It has Self-Service Portal & Product Catalog that makes Customer Support much easier.

• License: Freeware
• Language: English, Chinese, ChineseSimplified, ChineseTraditional, Dutch, French, German, Japanese, Portuguese, Spanish
• Release: 2007-11-05
• Size: 31 Mb
• Cost: Free

Easy Service Monitor is a network fault management tool that continuously monitors network devices and services. If something went wrong, it will alert you by email/phone/pager BEFORE problems get seriously out of hand. A detailed log file will record every event of the monitored targets displayed in an easy to understand chart. You can configure the system so that when something goes wrong, a set of immediate actions will be triggered.

• License: Shareware
• Language: English
• Release: 2003-03-10
• Size: 2 Mb
• Cost: 99.00 $

starbaL's answer to Microsoft’s popular srvany.exe and instsvc.exe - YES, now you can locally or remotely run, install, manage and delete your windows services from this GUI application. The full version offer service failure detection / recovery, remote installation and service management and child process termination. A free tutorial will provide the user with step-by-step instructions on how to make your application run as a service.

• License: Shareware
• Language: English
• Release: 2004-06-21
• Size: 1 Mb
• Cost: 29.00 $

ServersCheck is a software application for monitoring, reporting and alerting on the availability of systems. It includes real-time HTML reports, graphs and Service Level details. Round-the-clock monitoring of up to 5 devices in this version with alerting via email, network message or SMS. The built-in web server enables to administrate ServersCheck through a web browser.

• License: Shareware
• Language: English, Arabic, ChineseSimplified, Czech, Finnish, French, German, Greek, Hindi, Hungarian, Italian, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Urdu, Yiddish
• Release: 2005-10-12
• Size: 10 Mb
• Cost: 313.00 $

Write applications as services and give them all flexibility and power of true Windows Service with Run Service ActiveX. Enable your applications with all the advantages and benefits of Windows Services, such as the ability to utilize automatic start at boot-time to ensure maximum uptime of the system-critical applications, run programs at background without user interventions, implement remote administration, automatic restart and more!

• License: Shareware
• Language: English
• Release: 2005-08-03
• Size: 976 Kb
• Cost: 179.95 $

Application as Service is an advanced system utility which lets you run any application as Windows Service, benefiting from all of the advantages native Windows services provide.You can configure Application as Service using its intuitive GUI interface or command line configurator directly from software.Application as Service features very low CPU usage, custom environment variables, monitoring and detailed logging as well as many other features.

• License: Shareware
• Language: English
• Release: 2005-11-25
• Size: 2 Mb
• Cost: 79.95 $

Exe To Service allows you to install any Windows executable as a service. Windows services are background processes that do not interfere with the logged user's environment. By converting a program to a service, you receive full control over its execution, you do not allow a logged user to interact with this program and you can run it in any security context regardless of the permissions granted to the currently logged user.

• License: Shareware
• Language: English
• Release: 2006-03-27
• Size: 757 Kb
• Cost: 39.95 $

ServiceShell is a user-defined Windows service manager. With ServiceShell, you can register your normal application program as a service and manage it easily. Once your application program changed to the service by ServiceShell, it will be started at boot time (before log-in) and stay running even if the Windows session being ended.

• License: Shareware
• Language: English
• Release: 2007-04-26
• Size: 400 Kb
• Cost: 34.00 $

PAS Multi Meter Bridge can be configured in a number of different ways, to accurately model the ballistics, responses and graphics of a wide range of standard peak programme meters. These meters currently include the following:IEC 268-10 Type I (Nordic N9 meter)IEC268-10 Type IIb (EBU PPM meter)IEC 268-10 Type IIa (BBC PPM meter) DIN 45406,You can monitor 8 input channels, 16 input channels or 24 input channels in realtime. integration time

• License: Shareware
• Language: English
• Release: 2006-02-21
• Size: 2 Mb
• Cost: 59.00 $

VisualPulse enables 24x7 Web-based monitoring of Web pages, servers, and network nodes, providing web-based reports for Ping, HTTP, SNMP, and TCP performance. Automated alerts provide instant problem notification, and automated capture of traceroute diagnostics enables analysis of availability problems regardless of when the disruption occurred. Easy-access HTML reports includes standard and customizable reporting options.

• License: Shareware
• Language: English
• Release: 2005-04-25
• Size: 466 Kb
• Cost: 295.00 $

Provide first class customer service while improving your bottom line with AyaNova’s full control over your entire service department affordable for small business. With minor updates and support always free, AyaNova has powerful features to help manage all aspects of service including automated work orders, dispatching, scheduling, preventive maintenance, custom fields, customer equipment tracking, QuickBooks interface, custom reports and more

• License: Shareware
• Language: English, French, German, Spanish
• Release: 2006-04-26
• Size: 11 Mb
• Cost: 145.00 $

The program for the Service-centers on repair of radio equipment. And not only. Has an opportunity of connection unlimited quantity Bases. The base is included in the program by default. In her already include the list of marks and models of Mobile phones. List IMEI-model about 3000 positions. And rather big list of spare parts. Into the program enter: Masterful (acceptance-workshop-delivery-search-returns-reports),

• License: Shareware
• Language: English, Russian
• Release: 2008-02-03
• Size: 5 Mb
• Cost: 65.00 $

Application as Service lets you run any application as Windows Service. You can easily configure Application as Service using its intuitive GUI interface or command line configurator directly from your software. Application as Service features very low CPU usage, custom environment variables, monitoring and detailed logging as well as many other features: Run application before user login, before service startup and after service shutdown, etc.

• License: Shareware
• Language: English
• Release: 2004-07-15
• Size: 1 Mb
• Cost: 79.95 $

Neu in this version, Batch Restoration Tool for your MP3 files, Mixer Play List (use it like Windows Media Player), Correlations Meter, RMS Level Meter and Peak Level for the Input and Output , integrated Compressor, Limiter und Enhancer , 1/3 Octave displaying for the frequency bands , Automatic Calculation of Band Frequencies with Octave selector , DSP Normalization of Wave files

• License: Shareware
• Language: English
• Release: 2006-10-25
• Size: 2 Mb
• Cost: 49.00 $

WorkOrder's service management software streamlines service and maintenance operations by coordinating real-time information flow between all the players in the service delivery process: customers, service and dispatch agents, technicians and vendors, and management.

• License: Shareware
• Language: English
• Release: 2007-11-27
• Size: 24 Mb
• Cost: 110.00 $